What is the Culture of Quality?

  • Jul 26, 2021
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A quality-focused culture creates a healthy work environment and leads to satisfied customers. During the last decades, quality and productivity have emerged as areas of great concern for companies. With the reduction of geographic barriers and the pressures to compete in the global market, excellence operational and service has become a necessity for companies to remain competitive at the level world.

But how do you ensure that every employee's mind is focused on delivering a quality product or service? The foundation of any quality improvement is to develop a "quality culture" or mindset within the organization and embed it throughout the company.

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A true culture of quality is an environment in which team members genuinely care about the quality of their work and make decisions based on achieving that level of quality.

You know that you have a culture of quality when there is recognition between all levels of a company that quality should be achieved by itself, and not just to meet approval regulatory.

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Organizational culture is defined as the shared beliefs, values, attitudes, and patterns of behavior that characterize the members of an organization. In a healthy company culture, what is good for the company and for customers comes together and becomes the driving force behind what everyone does.

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In this article you will find:

Importance

1. Company culture increases employee engagement

Companies with winning organizational cultures have 72% higher employee engagement ratings than organizations with weak cultures. Employee engagement is defined as the extent to which an employee is passionate, motivated, and connected to their job and her company.

It's no wonder that winning organizational cultures lead to high levels of workforce engagement. Bonus: Engaged business units enjoy a 22% increase in profitability.

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2. Company culture can reduce turnover

38% of employees report that they want to leave their current jobs due to a negative company culture or feel like they don't fit in. Your goal should be to create a corporate culture that promotes diversity and inclusion, but not all employees will fit in perfectly with your culture.

And we would not recommend looking for those candidates; Today's recruiters are more concerned with hiring for cultural ads. However, creating a winning organizational culture firmly aligned with your core values ​​and mission will keep your employees engaged.

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3. Company culture can improve recruitment efforts

For example, in the USA. In the US, 35% of employees say they would pass up their ideal job opportunity if the company culture didn't appeal to them. Your company culture is not something you can hide from job seekers; they will be able to get an idea of ​​your organization almost immediately and use it to inform their decision.

To avoid losing the interest of the best candidates, prioritize creating a company culture that conveys a strong and attractive brand image.

4. Company culture can increase productivity

39% of employees say that being happy in their role or workplace would motivate them to work harder. Your organizational culture has a lot to do with the satisfaction and engagement of your employees.

If your company culture prioritizes teamwork, but a person prefers to work independently, they are likely to be dissatisfied with your company. While you can't please everyone, you can work to build a company culture that provides a balancing the individual needs of your employees that still aligns with the goals of your organization. Your employees will reward you with increased productivity and performance.

Elements to create a culture of quality

To create a culture of quality, you need to start with leadership to believe and understand what the systems vision entails. Then you get to know the need to serve customers in order to be successful. Having a positive internal environment in any organization with satisfied customers goes hand in hand.

By continually improving processes, you get a healthy work environment with delighted customers and a profitably growing business.

One of the successful approaches to developing the culture of quality in the organization focuses on the 5 main elements of the culture of quality:

Element 1: a 'we're all in this together' mentality (the company, suppliers and customers)

The company not only as buildings, assets and employees, but also customers and suppliers. The goal is always win-win-win for all parties.

Element 2: open and honest communication is vital

An important way to encourage the truth is by creating a culture in which people listen to each other. This is a culture in which open and honest communication is understood to be necessary for people to function better.

Element 3: information is accessible

Information accessibility is at the core of the work we do. Business leaders must be open to sharing information about the strategic objectives of the company because This information provides an address for what we will do next and, more importantly, an address for to get better.

Element 4: Process focused

Everyone should move from a "blame the person" mentality to a "blame the process and fix it" approach to problems and improvement.

Element 5: There are no successes or failures, only learning experiences.

An important idea is that failure and success are always value judgments that we form after the fact. We can never predict with certainty whether what we do will end up being a success or a failure (or a mistake). We do the best we can based on our current experience, information and understanding, and something happens.

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