How to do a process survey in a company?

Guide to raise a process in a company:

1.- Understanding of Business Processes / Sub-processes:

At this stage, a description of the processes should be carried out. Each process is made up of a series of procedures, and these in turn by activities or tasks to be developed. In order to carry out an adequate description of the institutional processes, procedures and activities, there must be a precise and clear knowledge of them, therefore it is important to use information gathering techniques with the key collaborators. Observation, interview and focus group techniques will be used for all information gathering.

2.- Identification of specific stages and activities of the processes / sub-processes:

In this stage, each stage, sub-process and / or procedure that must be registered is identified.

3.- Generate files and flow diagrams of the processes:

In this stage, each process, sub-process and / or procedure will be described in detail and the way they are carried out will be documented through cards and flow diagrams with BPMN notation. For information on software to diagram flows follow this link.

4.- Establish management indicators:

These indicators and KPIs will be used for management control (see steps of management control) and feedback on continuous improvement of processes. Queue analysis and service standards

Flow diagram of a process