At the entrance you are explains how to raise a process It must be taken into account that the user who executes the process must be interviewed. The best way to do this work is to have structured questions to guide you to get as much information as possible.
Below is a questionnaire that will help in this stage of the process survey
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General questions about the department
What are the existing processes, including any diagrams or procedures they have created?
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How do they communicate with the other departments?
How do they communicate with the other systems, services or clients?
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What are the current and future regulations and customer service standards that you must adhere to?
Questions about more specific topics of your work
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How does your procedure start?
What documents do you request from the participant?
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Do you receive information from other departments?
How does the procedure end?
Who do you send the results of the process to when your part is done?
What system do you work with today?
What are the things that you find most difficult in the current process and what do you think can be changed for the better?
Are there any requirements that need to be implemented?
What is the software they use to do their work?
Is there other software that you use during the day?
Do they rewrite information from one system to another? What is this information?
What do you recommend that should be improved in the process?
Indirect questions
What is being done?
When is made?
Who is doing it?
Where is it being done?
How long does it take?
How is it being done?
Why……………?
