How is he organization chart of a hotel? These are large companies that provide good profits to their owners annually, they are also generators of pleasant moments for families and are also great sources of employment for many people who need to support their respective homes.
The human resources department is involved in this type of activity, which is in charge of organizing efficiently the planning necessary to be able to adequately handle potential guidelines, which are presented within the employment relationship or also between vendors and customers.
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The determination of the jobs and the income of the people who must carry out the different activities that take place in a hotel, must be managed by an individual of the same Department.
This means that human resources is an essential area in the organization of this type of company and the person in charge of this department is the first to join the team of Staff selection and the organization chart of a hotel.
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In this article you will find:
How is the organization chart of a hotel
Depending on the size of the hotel, the organization scheme of the same. This could be the case, since a small hotel cannot be compared to a large resort, the operating capacity and the amount of services are not the same.
If it is about quality, size should not be related, because whether it is large or small, the hotel service can be very good. In that case, it is not possible to determine the amount of services offered or the number of employees, but rather the importance of each participant knowing and assuming their role within the Organization chart.
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The positions and functions performed by each of the members are detailed below, which are listed below. can be found within a hotel, regardless of its size, prestige or any other factor:
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The general director
It is the highest ranking position within the hotel's organizational structure after its shareholders. In some cases, there may be a single owner who represents this position at the same time.
He has the responsibility and absolute control of everything that happens within the corporation. He must be aware of supervising and verifying that all the departments or areas that are under his command are working correctly.
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All labor policies and work regulations fall on him, therefore he must have an assistant director and a group of assistants that facilitate work and communication with all departments, since it is very difficult for them to execute all activities alone.
Sales management
It is a department that is subject to general management, it is made up of a person who has extensive knowledge and skills in sales. Their job is to promote, together with a work team, the services offered by the corporation and thus achieve the attraction of many clients.
Its efficiency can attract the attention of many people and families through strategic advertising means and the offering of attractive special services or promotional packages.
Finance management
It is in charge of everything related to the inflows and outflows of money that occur in the corporation. His job is to carry out the accounting balances and the legal instruments that allow the company to remain in order and within financial legality.
In the same way, you have the job of managing budgets and approvals for extra expenses, so that balance is maintained and profits increase for the lowest possible cost.
Service management
His job is to supervise and verify that the service department works efficiently, the loyalty and consistency of customers will depend on this efficiency, This is because it has the responsibility to provide users with the best comforts and comforts in the different facilities of the corporation.
The sub-management
Is in the capacity to make decisions that are important at a given moment in the absence of a A certain manager, in one of the different areas, can therefore attend to any emergency or situation that be present. In case he does not have to cover the above, his work is based only on the administration.
Reception headquarters
It is an extremely important department within the corporation, so the person who occupies that position must have great skills to be able to solve any problems that arise and have the resistance and patience necessary not to stress due to the pressure of the continuous demand of the customers.
You must know how to immediately resolve user complaints and also with your assigned staff. Your relationship with others should be as cordial as possible, especially when it comes to solving any inconvenience that a client may have during their stay.
cleaning department
It is the department with the largest number of staff, so that all facilities are kept in perfect condition and thus make a good impression on users.
Food and beverage department
It is responsible for the preparation of food and beverages that are served within the corporation, it must also be in charge of the request for services and participate in financial management, since many of the expenses come from the inputs of the visitors.
Security Department
He is tasked with making users feel safe in and around the facility.
