What is a Procedure in a Company?

A process is UA defined, step-by-step sequence of activities or actions (with defined start and end points) that must be followed in an established order to successfully perform a task. Repetitive procedures are called routines.

According to Koontz:

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"The procedures they are plans by means of which a method is established for the management of future activities. They consist of chronological sequences of the required actions. They are guides of action, not of thought, in which the exact way in which certain activities should be carried out is detailed. It is common for procedures cross departmental borders. For example, him process The order fulfillment process of a manufacturing company will almost certainly involve the sales department (because of the original order), the finance department (for the confirmation of receipt of funds and approval of customer credit), the accounting department (for the recording of the transaction), the production department (since the order implies the production of goods or the authorization to extract them from the warehouse) and the traffic department (to determine the means and route of transport for their delivery). A couple of examples will suffice to illustrate the relationship between

procedures and policies. Company policy may grant vacations to employees; in the procedures established for the implementation of this policy, a vacation program will be determined to avoid interruptions in the work flow, methods and rates for the payment of vacations, the records will be specified to ensure that all employees enjoy vacations and the means to request holidays."

Source: "Administration, a global perspective" Harold Koontz

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In this article you will find:

How is a procedure composed?

A written procedure It is made up of the following parts:

Purpose: Small declaration of intent of the document.
Scope: Up to what level is the process.
Definitions (or theoretical framework): List of all the key concepts mentioned in the document. This is of vital importance, since the entire text of the document will be the theoretical framework.
References: This section makes references to other procedures of the company with which they have points in common
Responsibilities: All the actors involved and the responsibilities of each should be mentioned here.
Requirements: This part should highlight all the steps and resources required for the task to be carried out.
Annexes: Flow charts, forms and everything relevant to the execution of the procedure.