Social media has become a trend increase sales successfully allowing us to exceed a more globalized market, being Instagram one of the most used modalities for digital marketing.
However, when they write to you customers on Instagram You don't always have time to respond immediately and when you finally can, the customers are no longer available. pretty frustrating right?
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Do not care anymore!, the digital marketing platform SendPulse, this designing to solve your customer service problems through its Chatbot services for Instagram.
This digital platform allows you to create and send automated messages immediately, responding to your customers without the need to be connected 24/7.
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It's quite interesting what SendPluse can do for you; That is why, in this post, we offer you a step-by-step guide on how to start using Chatbot on Instagram through this digital platform.
Enjoy a digital market without limits with SendPulse and its Chatbot services for Instagram!…
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In this article you will find:
What is the Chatbot?
The Chatbot, bot or chat robot, is a tool of artificial intelligence that allows to establish conversations with the clients, through personalized and automated messages that They help you create business opportunities.
Basically, it's a tool that interacts with customers as if it were a normal conversation with a person, the only difference is that the answers are previously designed to be answered automatically.
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What is SedPulse?
SedPulse is a dynamic multi-channel tool that allows you to manage marketing campaigns through different media, as are the Chatbots for social networks.
SedPulse offers its users a more complete service that allows them to be closer to your customers through the Chatbots for the social networks like Instagram.
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Steps to create a Chatbot on Instagram with SedPulse
The possessed to create it is enough easy and simple you just have to follow the following steps:
Step 1: Register
To access the services that Chatbot you only have to do click here and register on the SedPulse platform, you only have to enter personal data such as name, email address, telephone number and establish a password.
Step 2: Create channels
Once registered, you can now access the menu bars, to create the Chatbot, you have chic to connect channels.
Next, several social network options will appear: Facebook, Telegram, WhatsApp, VKontakte and Instagram, in this case we will enable the option connect with Instagram.
Step 3: Connect with your Instagram account
Go to the settings of the business page from Facebook and connect your Instagram account, enable access to Instagram messages and click "continue".
Then start section in your instagram account you're connecting, check your account type, if you don't have a business account, you'll be prompted to switch to one, and then check access to messages in the Instagram mobile app.
The same platform will show you how to complete these steps, once completed you just have to click on "Continue with Facebook."
The beginning of that section should be with the Facebook profile that corresponds to the administrator of your Facebook business page and select an Instagram business account.
Step 4: Create a trigger
We click on create a new trigger and then create a flow.
We fill in the command option in this case “information”; since, in general, when our clients decide to contact us, they do so by asking for information such as prices, in this way the word information will activate the flow of the Chatbot and we give Add.
Once the command is defined, we only have to create the flow.
Step 6: Build the Chatbot Flow
we can build our own chatbot in a personalized way, adding the information we want to transmit, like hello, we can also add a variable to greet people by name, and some emojis if we want.
As we finish each block of information we click on apply; then we just connect a new block with more information, like “leave your phone” and we inhabit the option wait for response from the subscriber so that they can enter the phone number, we select the phone variable and enter a waiting time for their response.
So successively we can add more interaction blocks, when we finish we only click on the save option.
SedPulse sets a interaction limit up to 120 blocks per stream, which can be customized to the user's taste, in addition, the structure to create the Chatbot flow is the same as for other social networks.
Step 7: Verify that the Chatbot on Instagram
After that, it only remains to try with Instagram to see how the Chatbot is implemented.
