A Hotel Supervisor is part of the staff of a hotel responsible for monitoring daily operations within the hotel complex, in order to improve the quality and efficiency of customer service.
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It carries out activities management and coordination of the work teams in the different areas of the hotel, from the reception, room area, common areas, among others; personally supervising the proper functioning of each of them to identify the strengths and weak hotel, taking the necessary corrective measures to provide a service to the guest of excellence.
Basically, as a supervisor, you are in charge of verify the logistical operation of each of the day-to-day activities in the hotel, making reports and periodic reports that allow management to make decisions important as the optimization of investments and the correction of failures to improve the services.
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However, the duties of a hotel supervisor vary depending on the size of the hotel, the number of employees and the services provided in addition to lodging for the convenience of the client.
In this article you will find:
Duties of a hotel supervisor
- Inspect the areas of rooms, reception, restaurant, bar, swimming pool, parking, among others; making sure that each one works efficiently, correcting faults and making the necessary recommendations.
- Consult and collaborate with the directors of each of the departments to ensure the coordination of the hotel's activities.
- Check the quality of the service to guarantee the expected standards in customer services, domestic service, food, banquets, among others.
- Dealing with complaints, suggestions and recommendations from guests, to improve services and meet their needs.
- Monitor maintenance activities, care of furniture, dealing with contractors and suppliers.
- Coordinates the work teams and their work shifts, supervising the fulfillment of their tasks according to the hotel's procedural policies.
- Assist in the training and coaching of new employees.
- Promote cooperation in work teams and conflict resolution.
- Track the daily movements of the reception area, supervising the number of reservations and the correct room assignment on the reservation dates, as well as the number of rooms available.
- Make cash counts, to monitor the flow of cash movements.
- Make inventory controls of materials and supplies, as well as inventories of furniture and equipment.
- Issue reports and reports periodically to keep management informed, specifying the flow of guests, failures presented, and recommendations to improve the service, as well as expense reports generated.
Characteristics of a hotel supervisor
The characteristics that a hotel supervisor must have are:
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- Be proactive, always focused on improving customer service, willing to resolve the concerns and needs of guests.
- Possess leadership skills to execute personnel management tasks, oriented to teamwork, cooperation and motivation.
- Being dynamic, always in constant movement, personally supervising the different areas of the hotel, in addition to his office work.
- Possess skills in interpersonal relationships, maintaining assertive communication.
Job field of a hotel supervisor
- Resort supervisor, inns and related.
- Front Desk Supervisor.
- Hotel managers and assistant managers.
- Supervisor of specific areas of the hotel, such as bartender, restaurant manager or other areas.
job requirements
- Have previous experience in hotel management and supervision.
- Being Lic. In hospitality and tourism.
- Speak languages, Spanish and English fluently.
- Positive work references.
- Knowledge in Office.
- Knowledge in inventory management.
Average Salary of a hotel supervisor in Mexico
In Mexico, a hotel supervisor earns a salary of around $11,000.00 pesos to $18,000.00 pesos per month, which varies according to the hotel company and the influx of guests.
