A telecommunications supervisor is a professional trained to carry out supervisory tasks in telecommunications networks of companies providing the service, to guarantee the efficient and effective operation of the infrastructure of said technological network.
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As a supervisor you must Ensure the proper performance of the work of the technical team, providing advice and support to them in all activities related to the proper functioning of the service, from installation to maintenance.
Similarly, you must deal with user reports, your complaints and concerns, for service improvement and the correction of failures and errors as soon as possible to restore the network.
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Similarly, you must prepare reports for your superiors on damages, repairs and recommendations related to the telecommunications service.
In this article you will find:
Duties of a Telecommunications Supervisor
- Coordinated the execution of preventive and corrective maintenance activities in telecommunications networks; such as network readjustments, fusion splices to repair damage and other related activities.
- Form crews of field work personnel (technicians and contractors) to provide them with the necessary support and advice.
- Supervise the correct diagnosis of faults and their proper repair.
- Monitor the installation and configuration of the servers and network equipment of the technological infrastructure.
- Prepare reports for their superiors on the activities of maintenance and installation of networks, the type of product and service installed, the consumption of materials, serious failures in the network and any other relevant information during operations that requires prior authorization and decision-making. decisions.
- Provide relevant information and advice to management to carry out investment activities in the telecommunications network.
- Supervise the efficient use of resources and materials by technicians and contractors for maintenance and installation tasks.
- Supervise compliance with the safety protocols of technicians and contractors.
- Manage customer service, coordinating the technical assistance desks and operations centers, to prioritize and attend to and repair incidents through the coordination of activities.
- As a telecommunications supervisor, you must also analyze performance indicators KPIs on network incidents, identifying the causes or roots, diagnosing the possible reasons for the failures and creating action plans to correct them.
Characteristics of a telecommunications supervisor
The characteristics that a telecommunications supervisor must possess are:
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- Must be a proactive professional, willing to propose optimal solutions to promptly resolve problems and failures in the telecommunications network.
- Must have leadership skills to lead the different crews that make up the work teams.
- He is always training himself in the new technological advances, acquiring new knowledge to improve the telecommunications service, with a willingness to train his subordinates.
- It is always oriented to satisfy the client.
job requirements
- Minimum verifiable experience.
- be ing o Technician in Telecommunications / in Computer Science / in Systems / in Electronics, among other related, according to the telecommunications service provided by the company.
- Possess knowledge in project management and customer service.
- Have knowledge in measuring equipment and splices.
- Know how to drive and have a license.
Job field of a telecommunications supervisor
- Network supervisor of fiber optic internet service companies.
- Network supervisor for broadband internet server companies.
- Network supervisor for cable TV service companies.
- Supervisor of telephone companies.
Average Salary of a Telecommunications Supervisor
The average monthly salary of a telecommunications supervisor in Mexico is from about $10,000.00 to about 14,500.00 pesos per month, depending on the company and the type of service provided.
