A telephony supervisor is a profession with extensive experience in the mobile and fixed telephony sector, from the latest trend in technology equipment such as telecommunications service offered by the company, aimed at customer satisfaction and sales marketing.
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As a supervisor you should focus on monitor the effectiveness of the phone company's business strategies in each of its branches, through the monitoring of sales.
To do this, you must implement marketing strategies, through planning activities, organization, direction and control, managing the sales promotion work teams to achieve the objectives proposed by the business.
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In addition, it must ensure the good image of the company, making the stores stand out above the competition, in terms of quality and good service. to position it in the market as a leading telephone company in the market.
In this article you will find:
Duties of a telephony supervisor
- Carry out supervisory activities and management of telephone stores and branches, monitoring the efficient operation of each location and the correct implementation of the sales strategy.
- Carry out continuous monitoring of the personnel of each store, ensuring compliance with the policies of the company and its functions, from sales promoters, technical service personnel, cleaning personnel, among others.
- Supervise the care and maintenance of office equipment and premises.
- Carry out inventory control of telephone equipment and materials and supplies.
- Train and train the sales promoters of each store under his charge, making them aware of each product and service.
- Supervise the administrative management of the telephone stores and send reports and reports to their superiors or central offices.
- Collect information on the weaknesses, strengths, opportunities and threats of each store to develop effective market strategies.
- Establish and maintain lasting business relationships with operators, retailers and distributors as well as with customers.
- Carry out and coordinate activities of special promotions.
- Make reports and follow up on claims for failures in telephony equipment.
- Supervise the sales margins of the phone stores, diagnosing and developing strategies in cases of sales deficits and promoting the strategies that have generated the most sales.
- Supervise the expenses of each telephony store.
- Apply the necessary corrective measures to direct the results to the objectives set by the company.
Characteristics of a telephony supervisor
The characteristics that stand out in a telephony supervisor are:
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- Learn about the characteristics and attributes of each of the mobile and fixed telephone technology equipment, and the telephone plans and services offered in the stores under your responsibility.
- Has leadership capabilities, motivating store personnel to increase sales margins.
- Maintains assertive communication with clients, staff, bosses and suppliers.
- He is always looking to improve customer service, satisfying their needs.
job requirements
- Be of age.
- Being Lic. In administration or marketing.
- Have minimum experience check him in companies in the field of technology and mobile and fixed telephony.
- Know how to drive to move to the different branches in the area.
- Have knowledge and experience in sales strategies.
- Learn about inventory control.
Job field of a telephony supervisor
- Supervising manager of mobile and fixed telephony stores.
- Telephone company sales supervisor.
- telecommunications supervisor in the field of telephony.
Average salary of a telephone supervisor in Mexico
A telephone supervisor in Mexico receives an average monthly salary of about $9,000.00 to about $14,000.00 pesos; that vary according to the company, the number of stores or branches under its charge and the sales margins.
