A collection supervisor is a professional in charge of monitoring and controlling the credit portfolios or accounts receivable of a company in order to improve the efficiency of collection systems, improving its liquidity.
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The main purpose of the position of a collections supervisor, in addition to monitoring accounts receivable, is develop plans and strategies that make it easier for collection agents to streamline processes in them, reducing delinquency levels in the company's loan portfolio; maintaining good treatment and confidentiality with debtors.
stop it must monitor the history of accounts receivable balances and determine if the accounts qualify to create a payment plan or if, on the contrary, they should be designated as uncollectible accounts.
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In addition, it must be ensured that the accounts receivable margins in the portfolios are not exceeded, otherwise it could compromise the company's liquidity and thus its operations.
In this article you will find:
Collection Supervisor Job Duties
- Monitor and track accounts receivable, customers, partners, employees and any other.
- Review the age of the balances of each of the accounts receivable.
- Verify that payments pending collection exceed the delinquency limit time.
- Prepare and send notifications or collection receipts to the company's debtors.
- Negotiate with debtors in cases of non-payment.
- Ensure compliance with company policies for collection management.
- Supervise the staff in charge of credit sales.
- Supervise the personnel in charge of making the collections and establish mechanisms that allow optimizing the management of the collection process.
- Establish specific goals and objectives in the work teams and promote their compliance with the purpose of increasing the recovery rates of accounts receivable, thus reducing the levels of delinquency
- Establish strategic plans for the management of collection processes.
- Evaluate the results of the collection strategies applied, analyzing the positive and negative trends of the accounts receivable portfolio.
- Promote a friendly and cordial treatment in the collection process that allows preserving good business relations with the company's debtors.
- Supervise billing processes, receipts, deposits and other commercial documents related to accounts receivable.
- Prepare and monitor accounts receivable provisions.
- Periodically prepare reports to the administration on the processes of managing accounts receivable.
Qualities a collections supervisor should have
A collection supervisor must stand out for the following qualities:
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- You should always keep a friendly and cordial treatment both with the company's staff and with its debtors, maintaining a emotional intelligence according to each situation.
- Must be proactive, willing to provide the difficulties in the collection processes and establishing timely measures that allow to significantly reduce losses due to non-payment.
- Must be responsible, seeking efficiency in the collection processes, which allow the company's money to be recovered as quickly as possible so as not to compromise its liquidity.
Job requirements to be a collections supervisor
- Being Lic. In administration, Lic. in public accounting or related professions.
- Have minimum verifiable experience.
- Know how to analyze credit portfolios.
- Management of Microsoft Office programs.
Work field of a collections supervisor
- Sales Supervisor.
- Billing supervisor.
- Sales Manager.
Average salary of a collection supervisor in Mexico
In Mexico, a collections supervisor earns an average monthly salary between $12,000.00 to 15,000.00 pesos, the amount of which varies according to the company and the responsibilities assigned to him.
