A delivery supervisor is part of the staff of a company that is responsible for managing the process of distribution and delivery of merchandise to customers, in order to optimize this stage in the supply chain of the company.
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As a supervisor you must plan, organize and direct the execution of the logistics processes of the distribution activities, according to company policies and established customer service parameters, based on quality and good service.
To do this, you must know how to coordinate work staff and plan delivery routes efficiently based on the volume of deliveries; therefore, you must know how to anticipate the distribution workflow according to the seasonal changes in the market that allow you guarantee the timely fulfillment of merchandise deliveries in a timely manner.
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In this article you will find:
Job Duties of a Delivery Supervisor
- Supervise that the distribution activities are carried out efficiently from the time the company's orders come out to the delivery of merchandise to the customer.
- Manage delivery routes by delivery zones.
- Monitor the performance of the routes and carry out preventive and corrective follow-up in the event of possible inefficiencies.
- Provide advice and information to staff on weekly route programs.
- Establish delivery and distribution goals and objectives.
- Keep track of delivery guides, invoices, collection receipts, among other documentation inherent to the distribution process.
- Ensure that merchandise shipments meet the specifications made in customer orders.
- Supervise the quantities and the type of merchandise to be dispatched.
- Coordinate with the sales manager and the warehouse supervisor to improve efficiency in the supply chain.
- Communicate to the fleet and maintenance supervisor any failure in the operation of the units that affects the distribution process, so that they apply the necessary corrective measures.
- Check that the price lists and unit stocks are up to date.
- Follow up on reports of customer complaints, due to failures in delivery service, both of the physical conditions of the merchandise and problems of deficiency in the attention to client.
- Carry out control of losses and possible theft in the distribution process and establish the necessary preventive measures.
- Apply corrective and disciplinary measures in the event of inefficiency or non-compliance with the work functions of delivery personnel.
- Apply performance indicators KPI's for the distribution process.
- Make reports and news reports in the distribution management process.
Qualities a delivery supervisor should have
The qualities that a good delivery supervisor must have are the following:
- must be a good leader that motivates delivery staff to improve efficiency in the distribution and delivery process merchandise, improving customer service to strengthen customer loyalty with the brand or business.
- Must be constant and disciplined to achieve the objectives set and improve the efficiency in the supply chain.
- Must be proactive, willing to seek possible solutions and viable alternatives to overcome challenges and difficulties.
Job Requirements to be a Delivery Supervisor
- Being Lic. In logistics / Lic. In administration / Ing. industry or professions related to the productive activity of the company.
- Have minimum verifiable experience.
- Know how to use Microsoft Excel.
- Know and apply KPI's indicators.
- Have time availability.
Labor field of a delivery supervisor
- Dispatch and Distribution Supervisor.
- Logistics supervisor.
- fleet supervisor.
- inventory supervisor.
Average salary of a delivery supervisor
In Mexico, a distribution supervisor can receive a monthly salary of approximately $11,500.00 to $15,000.00 pesos; however, the salary may vary depending on the company and its productivity.
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