Emotional Intelligence in the Administration of Successful Companies

Emotional intelligence is the ability to understand, interpret, and manage our own emotions and the emotions of others. fundamental for effective administration in organizations, since it promotes leadership, self-awareness, self-management, social awareness and relationship management, emotional skills, which help to achieve greater cohesion, productivity and success in the company.

The emotional intelligence (IE) has become an aspect crucial in running successful businesses in the modern era, its relevance is not only limited to interpersonal management, but also extends to areas such as decision making, conflict resolution and team building efficient.

Well, emotional intelligence refers to the A person's ability to identify, understand and manage their own emotions and those of others, and its impact on business administration is significant, since companies depend on many people to carry out their operations and manage themselves efficiently.

What is emotional intelligence?

 emotional intelligence (EI) is the ability to understand interpret and manage our own emotions and the emotions of others; it is a vital skill in many aspects of life, including interpersonal relationships, decision-making, and self-discovery.

Goleman. (1998), is one of the main defenders and experts in emotional intelligence, who describes it "as the ability to motivate ourselves, to persevere in the endeavor despite possible frustrations, to control impulses, to defer gratifications, to regulate our own moods, to prevent anxiety from interfering with our rational faculties and, last but not least, No. therefore, less important—, the ability to empathize and trust others.”

Emotional intelligence in business administration

Goleman, who has also written extensively about its application in the world of business and organizations, argues that emotional intelligence is essential for effective management and leadership in organizations.

He argues that leaders with high emotional intelligence skills tend to be more empathetic, motivating, and competent at managing relationships. skills allow them to connect with their team members on a deeper level, improve morale and job satisfaction, and ultimately drive a increased productivity and organizational success.

in his book "Emotional Intelligence in the Company", Goleman explores how emotional competencies contribute to excellence in the workplace, he identifies emotional intelligence skills, such as self-awareness, self-management, social awareness and relationship management, are essential for leaders and employees at all levels of an organization.

In addition, Goleman emphasizes that emotional intelligence is not a static quality, but rather can be learned and developed. By fostering an organizational culture that values ​​and promotes emotional intelligence, theorganizations can more effectively adapt to changes and challenges, and build a solid foundation for long-term success.

5 contributions of emotional intelligence in the administration of successful companies

Emotional intelligence is an essential element for the management of any organization, helping in different areas, such as:

Leadership

Leaders with high emotional intelligence they can inspire and motivate their team, creating a positive organizational culture; empathy and understanding They allow leaders to recognize and respond to the needs and concerns of their team, which leads to greater job satisfaction and productivity.

Decision making

EI helps in the decision-making process by provide a more balanced and thoughtful perspective; By being aware of their emotions and how they can influence their thoughts and actions, managers can make more objective and rational decisions.

Conflict management

The ability to understand and control emotions it is essential in conflict resolution; Therefore, EI makes it possible to address disputes more effectively, fostering open and honest communication, and seeking mutually beneficial solutions.

Team Building

Building successful teams requires an emotional connection between members, and EI facilitates this connection by promoting a effective communication, collaboration and understanding of individual strengths and weaknesses.

Customer Support

In the business world, customer satisfaction is key to success, EI helps employees connect with customers at a deeper level, understanding their needs and expectations, which can lead to a superior customer experience.

Tips to Promote Emotional Intelligence

Improving emotional intelligence (EI) is an ongoing process that can lead to more effective and successful business management.

Here are some strategies and steps to develop EI in an organizational context:

Foster Self-Awareness

• Regular Evaluation: Use assessments and questionnaires to identify your own emotional strengths and weaknesses.
• Reflection: Take time regularly to reflect on your emotions and how they influence your decisions and behaviors.

Develop Self-management

• Set goals: Work on improving specific emotional skills and track your progress.
• Practice Emotional Regulation: Learn stress management techniques like meditation or mindfulness.

Cultivate Empathy

• Active listening: Practice actively listening to others, paying attention to their feelings and needs.
• Open Communication: Fosters an environment where employees feel comfortable sharing their emotions and thoughts.

Improve Social Skills

• Build Positive Relationships: Work on building and maintaining healthy relationships with your colleagues.
• Conflict resolution: Develops skills to mediate and resolve conflicts constructively.

Invest in Training and Development

• Training programs: Implement IE training programs for leaders and employees.
• Coaching and Mentoring: Consider working with a specialized IE coach or mentor to guide your development.

Create a Culture of Emotional Intelligence

• Values ​​and Norms: Establishes an organizational culture that values ​​and promotes emotional intelligence.
• Reward and Recognition: Recognizes and rewards employees who demonstrate IE skills.

Support and Wellness

• Promote Well-being: Implement policies that support the emotional well-being of employees.
• Constructive Feedback: Provides regular and constructive feedback to help employees grow emotionally.

Conclusion

Emotional intelligence is a key competency for success in business administration. It requires a comprehensive and continuous approach, both at the individual and organizational level. By consciously working on the development of emotional skills, you can achieve greater cohesion, productivity and success in the company. Investing in EI is not just a personal development strategy, but an investment in the long-term success and resilience of the organization.

Bibliographic references:

• Golemman, D. (19998). Emotional intelligence in the company. Barcelona: Vergara publishing house.
• Golemman, D. (2000). Emotional intelligence: Why it is more important than IQ. Mexico: Editions B.