Not always the result of a commercial transaction between a company and a client has the expected success, it does not want say that the customer ends up dissatisfied with the company, but simply that the product or service does not meet their expectations. However, there are times when this company-client relationship ends abruptly, and sometimes the client considers that his rights have not been respected, it is in these cases when he can request the Complaints book.
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In this article you will find:
What is the Complaints Book?
Although it is often called "Book", in reality, the Complaints book It is an individual file that has different spaces to compile by the client. Although the Claim Sheets vary from one place to another, depending on the Legislation in force in each country and in each State, it can be said that in all of them the company data must appear, and spaces for the client or user to complete with their data and with the reason for their complain.
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What is the Claim Book for?
The Claim Sheets are a document that guarantees that the customer will receive fair treatment throughout the purchase process. In the event that it considers that the service has not been as agreed, that charges have been added to the invoice that do not match the agreed rates, or that the final product or service does not meet the initial requirements, the user can request a Claims.
Are companies required to have a Claim Book?
Different agreements between the Bodies that defend the Consumer and the State mean that, in the Currently, it is mandatory that all companies have Complaints Sheets available to the public.
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In the same way, it is mandatory to specify the somewhere visible of the company or business, which has Complaints sheets.
Whenever a client or user requests the Claim Sheets, the company is obliged to provide them.
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The Complaint forms they must be filled in in triplicate.
Who is in charge of creating the Complaints Book?
It will be the competent state body that is in charge of issuing the Sheets of the Complaints book For each company, however, the entrepreneur will pay for these sheets, although their price does not usually exceed $ 5.
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What damages can the presentation of a Claim Sheet have for the company?
The Claim Sheet may imply an economic sanction for the company, provided that the client also presents invoices, delivery notes or other proof of the problem.
