This time we will talk about the organization chart of a coffee shop. Owning a cafeteria requires many responsibilities and activities. Most of these types of companies initially contain limited resources, that means that as an owner of coffee, they could have to attend almost all jobs depending on the magnitude of the deal.
For the cafeteria to be successful, appropriate strategies and planning must be applied, marketing used, and structure an organizational scheme that corresponds to everything that the business comprises, and it is very important to review it and make the necessary changes.
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In this article you will find:
Objectives of the organization chart of a cafeteria
Among the main objectives of the Organization chart they find each other:
- Provide all users with a quality service.
- The tastes and preferences of customers must be taken into account in the preparation of different types of coffee.
- Provide confidence, comfort and security, so that visitors feel comfortable with the service and in a pleasant environment.
- Address customer needs immediately.
- Give customers the opportunity to meet different and delicious types of coffee and at the same time enjoy a moment of relaxation and rest.
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Structure and functions of the organization chart of a cafeteria
Although the main responsibility lies with the managing Director, on the Organizational structure Various functions can also be developed that are related to other important areas or departments that can be differentiated as follows:
Managing Director
He is the legal representative and the only one in power to attend to public and private bodies, in addition to all the legal derivations of the company.
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It performs a series of functions, has the authority to make any decision, organize and control the evolution of the business, perform calculations with perspectives to short or long term and in turn analyze the results of the company.
Manager
He is under the director and his role is to coordinate activities related to the administration, he is in charge of plan the working day schedules of the employees and organize all the activities that they must carry out daily.
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Another responsibility that he has to carry out is to supervise, control and make the necessary modifications, so that errors do not occur and in case of any problem fix it.
Second manager
It is a key piece within the company, since it is the person in charge of directly supervising all the activities carried out by workers, has the task of report any irregularity to his superiors if required and must also provide security to the cafeteria in the face of any problem that arises in the absence of staff higher.
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Director of operations
He is responsible for the direction and coordination of the entire operational level of the company, its processes, the technical aspect and is in charge of purchasing supplies and logistics.
It has the task of designing technological models according to the needs of the company and its clients, evaluating the control system of quality, propose novel attractions, supervise the projects that are executed and must be responsible for improving the processes of costs.
Marketing responsible
It is in charge of establishing a relationship with the coffee market, in terms of the development of commercial activity and the design of advertising campaigns that combine with the demands of customers.
Head of human resources
This area is highly relevant within the company, as it stands out for functions such as executing strategic plans, proposing and implementing policies for hiring employees, intervenes in internal communication, remuneration, safety, hygiene and everything related to the fulfillment of the objectives within of the business.
Sales Manager
It is responsible for controlling the origin of the economic resources that enter the organization and is responsible for sales. Similarly, you are tasked with monitoring the behavior of the various areas and interaction with customers. She must identify the failures that she observes and especially must know what are the marketed products that generate benefits for the company.
Kitchen clerks
The kitchen area is essential for this type of organization, for this reason it is important to have a quantity enough workers who have enough skill, efficiency and speed to prepare the dishes requested by the users.
These people must have experience, be responsible for the hygiene of the service and take care of the appearance and taste of the dishes they have to prepare.
Table waiters
The employees who carry out this work must have agile and communicative qualities, since they have the task of carrying out orders and request them in the kitchen area, they must also deliver them to customers accompanied by an excellent treatment.
Cash manager
He is the person who is in charge of the collections and must be aware that the clients pay the account before leave the business, has a direct relationship with the waiter, because he is the one who charges the customers.
