A self-service supervisor It is a job position that is increasingly in demand by those companies that opt for these self-service sales systems, whose products are displayed to be available to the consumer.
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For these types of companies, offer a service aimed at customer satisfaction it is essential for its growth and economic performance, and this is where the work of the self-service supervisor is essential.
as supervisor must guarantee the supply of products on the shelves and their variety, as well as inventory monitoring, in addition to supervising the work staff in each of the stores or branches.
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Similarly, you must negotiate with suppliers and ensure that the image of the establishment is attractive, defining business strategies that encourage the consumer to buy the most profitable products for the store.
In this article you will find:
Job Duties of a Self Service Supervisor
- Check that the shelves are always stocked and ordered, at first sight of the consumer, the products with the longest time on the shelf and behind them the most recent.
- Monitor that the inventory system established by the company is correctly complied with, generally the FIFO method, that is, first product in, first out.
- Ensure compliance with company policies.
- Supervise that all store personnel correctly comply with their duties and work schedules.
- Monitor and improve efficiency in the supply chain.
- Motivate staff to meet established goals and objectives.
- Monitor the effectiveness of commercial strategies, such as visual advertising in the corridors, sales, discounts, among other marketing strategies.
- Provide advice to sales promoters on sales strategies and techniques to implement.
- Manage and negotiate orders with suppliers.
- Work in coordination with the manager or deputy manager of the store and department heads and marketing staff.
- Supervise compliance with hygiene and biosafety protocols.
- Monitor the efficient operation of all branches in the area under his supervision.
- Make reports and reports periodically on the operation of self-service stores and deliver it to their superiors.
- Apply and evaluate performance indicators KPI's.
- Implement measures to prevent shrinkage or theft of merchandise.
- Evaluate the results obtained with the store manager.
Qualities a self-service supervisor must have
The qualities that a self-service supervisor must have are the following:
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- must be a good leader, in order to guide and motivate the store personnel to achieve the established objectives.
- To have service vocation, always willing to meet the needs of consumers, both with the product line and with customer service.
- Must be proactive that allows you to foresee the difficulties to achieve the objectives and establish measures that facilitate the achievement of the results in an optimal way.
- To have bargaining power with the different agents involved in the supply chain such as suppliers and customers.
Self Service Supervisor Job Requirements
- Being Lic. In logistics, Lic. In Marketing, Lic. In administration or other related professions.
- Have minimum verifiable experience.
- Know and apply KPI's performance indicators.
- Have time availability.
- Microsoft office management.
- Know how to drive to supervise self-service branches in the area.
Job field of a self-service supervisor
- Store supervisor.
- Warehouse supervisor.
- inventory supervisor.
- Sales Supervisor.
Average salary of a self-service supervisor in Mexico
In Mexico, a self-service supervisor can earn an average monthly salary between $11,000.00 to $16,000.00 pesos; whose salary can vary according to the number of self-service store branches under their supervision, plus additional bonuses for productivity.
