Fulfillment, is a term that is used in logistics, to specify the process that contains all the phases of the development of a product, such as projection, manufacturing, stock and distribution, from the moment the customer places the order, until the product is achieved final.
It is a systematic sales service that is carried out electronically. Involves the customer in online shopping, making the purchase easy and fast, streamlining the logistics process and delivery of the order.
Advertisements
It seeks with this to achieve maximum customer satisfaction and approval and at the same time increase its profits.
Its main objective is to meet the demands and expectations of the client. To achieve this objective, efficiency and coordinated work are needed to finally guarantee the punctual distribution of the product and thereby achieve customer compliance.
Advertisements
In this article you will find:
Elements of the Fulfillment model
Each company organizes coordinated movements in the supply process that range from its distributors to their customers, all in order to improve their service, cut costs and increase your income.
Advertisements
As is well known, computing plays a very important role in everything related to the distribution process, this instrument is especially in charge of everything related to the negotiation between company and client - usury final.
For this entire shipping process to be carried out properly, there must be certain elements that are of the utmost importance:
Advertisements
- Speed- All products must be guaranteed to arrive on time at all times to avoid customer mishaps.
- Precision: The correct product must be delivered in optimal conditions to avoid losing the customer.
- Scalability: the elements mentioned above must remain active, according to the growth of the company, to demonstrate efficiency at all times.
- Service: the client must know in detail all the orders, keep track of the dispatch of a product and must be satisfied with the service.
The fulfillment orders in a service have several phases and some procedures that must be followed in great detail:
- The customer makes the purchase on the site: this includes communication with the customer and the payment process.
- The order is received: it is selected according to the distribution to be picked or packing, selection or packaging.
- The shipment is made: the collection will be made, accepting the distribution model that has been chosen.
- Tracked - This phase contains the returns, refunds, replacements, and feedback process.
Fullfilment method settings
The fullfilment in a warehouse or warehouse, you can expedite any oversupply conditions that it may have, it can also be used as a logistical aid to maintain the increased capacity of a warehouse in particular.
Advertisements
In order to meet this need, there is a order fullfilment available in the sale access.
The completion of the fullfilment has a single work area in the sales access that is used only to review orders. This covers everything related to the order, from receiving the order, marking it as shipped or picking it up at the warehouse.
It is necessary to follow a series of requirements to specify which method will be used to fulfill the order from the sales access. After the operation has been determined, you can select:
- All orders: all the order lines that the warehouse has at that moment are shown here.
- Orders to ship: in this option you can verify the orders that will leave the warehouse.
- Orders to collect: it is shown specifically, the orders that will have to be collected in the warehouse or warehouse.
Uses of the Fullfilment method
When entering the access and selecting the fullfilment order, the lines corresponding to the shipping order or the order to pick up will be listed. In addition, you can view the order in detail:
- Customer name
- Order number
- Product description
- Product code
- Agreed delivery date
- Requested amount
- Delivery Status
To view other information with more details, the specific order lines must be selected, A menu will appear at the bottom of the customer information, where the following is displayed specification:
- Requested amount
- Quantity of products in stock
- Invoiced amount
- Packed quantity
- Selected quantity
- Method of delivery
- Delivery address
In addition to this, other information related to more complete order data is displayed:
- Customer name
- Customer identification number
- Order number
- Order total
- Order cost
Other functions to perform
Other things that can be done from the point of sale access:
- Edit: If the order is pending, it can be edited in the sale access, but if, on the contrary, the order has already been selected or invoiced, it cannot be edited.
- To accept: The entire process must be configured appropriately to continue with the acceptance of the order
- Selection: here are several options, we find the selected option, which allows the system to be kept updated so that an order is not selected twice. Mark as selected, indicates the operations and activities inventory transactions that are carried out within the office.
- Reject: An order can be rejected if it has not yet been selected or packed, if it is rejected it can be transferred from one warehouse to another for a new assignment.
- Packaging: This option allows two procedures: Print voucher, it will print a receipt for orders that have been selected, in addition to the option "Mark as packed", it will show the order as packed and ready to be delivered.
- Send: In this option it shows that the order has already been delivered, although it is still pending to be sent. After being fully shipped, it will disappear from the order list.
- Pick up: If there are some orders that have not yet been removed from the warehouse, they will be added to the list of operations of collected, only after they have been withdrawn in their entirety will they disappear from the option pending collect.
This has been it! If you liked the post, leave us your comment and share with your acquaintances. Without a doubt, the Fulfillment model It is a process that streamlines and facilitates the purchase process for all customers, as well as guaranteeing maximum satisfaction, as it is an efficient, safe and transparent process.
